General Computer Support
Get help with everyday software and performance problems through a remote session with a technician.
- Troubleshooting software errors
- Operating system issues (Windows, macOS, Linux)
- System optimization & performance tuning
Help without bringing your computer in
Remote computer support
Remote support can help with many software, email, setup and performance problems when your computer has a working internet connection. Call us to explain the issue and arrange a session.
Monday–Saturday, 9:30 a.m.–6 p.m.
Connect only when your technician asks
- Call KCS and describe the problem.
- When instructed, choose the installer for your operating system below.
- Follow your technician’s instructions to install the remote-support software and connect.
These downloads install NinjaOne remote-support software. Wait for instructions from KCS before installing it.
Windows support installer (.msi)Mac support installer (.dmg)
What we can help with remotely
Virus & Malware Removal
- Scanning and removing viruses, spyware, ransomware
- Installing or configuring antivirus software
- Security patching and updates
Email & Communication Support
- Email setup (Outlook, Gmail, business email clients)
- Troubleshooting sending/receiving issues
- Syncing email on multiple devices
Peripheral Device Support
- Printer & scanner setup and troubleshooting
- Webcam, microphone, or speaker issues
- External drive configuration
Data & Security Services
- Data backup and recovery (cloud or local)
- Disk cleanup and storage management
- Firewall configuration
- Password recovery or reset help
Remote IT Administration (for businesses)
- Remote server management
- User account management (Active Directory, Microsoft 365, etc.)
- Scheduled maintenance & updates
- Remote onboarding for employees
Some problems need a shop visit
A computer that will not start, hardware damage or an issue that prevents a connection may need hands-on attention. We’ll discuss the best next step when you call.
Find a shop. Repair turnaround is 24–48 hours unless a part needs to be ordered.